Refund policy

Refund & Exchange Policy

At Prysmor Luxury, we are committed to providing premium-quality fragrances. Please read our Refund & Exchange Policy carefully before placing your order.

7-Day Exchange & Return Window

You may request an exchange or return within 7 days of receiving your order, provided the product meets the eligibility criteria below.

Unboxing Video Required

An uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory for any claim related to:

* Damaged products
* Leaking bottles
* Missing items
* Incorrect products received

Claims submitted without a valid unboxing video may not be accepted.

Product Eligibility

To qualify for an exchange or return:

* The perfume bottle must be 95–98% full.
* The product must be returned in its original packaging, along with all accessories and complimentary items (if applicable).
* Returned products will be inspected upon arrival before the request is approved.

Change of Mind

If you wish to exchange a product because you changed your preference or ordered the wrong fragrance:

* The request must be made within 7 days of delivery.
* The bottle must meet the eligibility criteria above.
* Return and reshipping charges are the customer’s responsibility.

Non-Eligible Cases

Returns or exchanges will not be accepted if:

* The perfume has been excessively used (less than 95% of the original content remains).
* The request is made after the 7-day period.
* No valid unboxing video is provided for damage, leakage, missing items, or incorrect product claims.
* The product has been intentionally damaged or misused.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days (processing times may vary depending on your bank or payment provider).

Contact Us

For any refund or exchange request, please contact our customer support within 7 days of receiving your order and include your order number along with any required photos or videos.